A Quality Service

Brooks Bros service is based on the quality standard ISO 9001:2008 that commits us to a number of requirements in order to achieve customer satisfaction including continual improvement of our stated quality management procedures.

Across our six sites we have a workforce of experienced, understanding and dedicated people: many specialists in specific aspects of the timber industry.

On the road or from our sales desks our representatives and sales people are always available to discuss specific needs. In the background we rely on dedicated teams of 'hands on' operatives. This workforce, around 300 all told is the backbone of the company...the attention each person gives to every aspect of every enquiry is first class and expert.

All in all this, we believe, provides our customers with a service that is second to none.

A service we're proud to say resulted in Brooks Bros being voted winners of the prestigious TTJ Hardwood Timber Trader of the Year Award in 2010 and 2013. We thank all the customers and suppliers who have supported us over recent years...especially those who voted for us.

Delivering The Service

None of all the services so far described would mean much if we couldn't 'deliver' what we say and offer. On the road Brooks Bros has a fleet of some 45 vehicles and any stock item can normally be delivered within 48 hours. With our sites strategically located close to motorway links we cover the UK both effectively and efficiently.